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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q185-Q190):
NEW QUESTION # 185
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
- A. Products Most Voted
- B. Contracts
- C. Assets Most Voted
- D. Contacts
- E. Publications Most Voted
Answer: A,C,E
NEW QUESTION # 186
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
- A. Close Cases in Resolved state
- B. Resolved to Close State
- C. Move Resolved Cases to Closed
- D. Auto Close Resolved Cases Most Voted
Answer: D
NEW QUESTION # 187
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Answer: B
NEW QUESTION # 188
Which table does the Account (customer_account) table extend?
- A. Customer (sn_customer_service__customer)
- B. Business Location (sn_csm_business_location)
- C. Company (core company)
- D. Service Organization (sn_customer_service_organization)
Answer: C
NEW QUESTION # 189
How many active OpenFrame configurations can you have on an instance?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: A
Explanation:
Reference:
customer-service-management/task/t_CreateAnOpenFrameConfiguration.html
NEW QUESTION # 190
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